Frequently Asked Questions (FAQ)


For Clinics, Healthcare Facilities & Hospitals

  1. How can we start providing PCPConnect to our patients?
  2. PCPConnect is Free & Open Source Software. You are free to download, install and maintain it on your own computer hardware. However, it requires technical expertise to keep it running, perform data backups and software upgrades, etc.

    For very reasonable fees, the following options are available to you:

    • Essact, the company behind PCPConnect, can host the application for you (SaaS/Cloud solution). They will be responsible for all maintenance and data backups.
    • You can purchase an appliance from Essact. It will come configured with everything you need. You can start using PCPConnect as soon as you supply electric power and network connectivity. You will also have the option of pre-loading patient information.
    • You can have consultants from Essact install and configure PCPConnect on your own computer hardware. Additionally, they can also train your staff on managing and backing up the data on the system.
  3. Can Essact help with the initial population of patient information?
  4. Yes. If the patient information is provided in a simple, parseable text format (Ex. CSV file), Essact consultants can help with loading that data into the PCPConnect databases.

  5. What license is PCPConnect distributed under?
  6. PCPConnect is free software: you can redistribute it and/or modify it under the terms of the GNU Affero General Public License as published by the Free Software Foundation, either version 3 of the License, or (at your option) any later version.

    PCPConnect is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more details.

    A copy of the GNU Affero General Public License is available here.

    If you are interested in licensing PCPConnect under a different license, please contact Essact.

  7. Does PCPConnect come with better alternatives to the simple Login ID / Password authentication system?
  8. Yes. The option to use the Taferno Two-factor Authentication System with PCPConnect is available.

  9. What Operating Systems does PCPConnect support?
  10. PCPConnect has been tested on the following Operating Systems:

    • FreeBSD
    • CentOS
    • Red Hat Enterprise Linux
    • OpenBSD

  11. What are the other requirements for running PCPConnect?
  12. PCPConnect has the following software requirements:

    • PHP and Python programming language suport
    • Nginx, Apache or Lightppd web server
    • PostgreSQL database server
    • MongoDB database server
    • Cairo graphics libraries
    • Various PHP and Python modules

For Patients

  1. Can I save data stored in the PCPConnect system?
  2. Most certainly. Your Test Results, Medical Reports, data stored in your My Health Diary, etc. can be downloaded and saved to your personal computer at any time.

    If you use a web browser like Firefox, Chromium or one of the commonly available Free & Open Source browers, you can save, to your personal computer, any web page as a PDF (Portable Document Format) document.

    The Test Results and Medical Reports that are sent to you via the PCPConnect system are already in the PDF format. Links are provided to download them directly to your personal computer.

  3. What security precautions do I have to take while using this system?
  4. Good question. The simplest and most effective security precaution that you can take is to use a strong password. Strong passwords are easy. See the Tips and Examples section in the PCPConnect Patient Guide available to you via Help link on the navigation bar you will see when you log in as a patient.